MEMBER PRIVACY POLICY.
Tan Wong Seng Agency Privacy Policy (Last Modified: Oct 10 October 2010 )
This Privacy Policy is effective as of October 10, 2010 ("Effective Date").
The Privacy Policy applies to personal information that may be collected when you interact with Tan Wong Seng Agency (or OneStopInsurance.com.my). Protecting the privacy and security of your personal information is a priority at Tan Wong Seng Agency, and we believe that a single, comprehensive privacy policy that is straightforward and clear is in the best interests of our customers and our businesses.
By doing business with or interacting with Tan Wong Seng Agency in the manner described in this Privacy Policy at any time on or after the Effective Date, you are accepting the practices described in this Privacy Policy and you expressly consent to the application of this Privacy Policy to the collection, storage, use and disclosure of all your personal information as described.

Tan Wong Seng Agency reserves the right to modify or amend this Privacy Policy at any time, but you can be assured that, should it be necessary to do so, we will always do so in accordance with the Tan Wong Seng Agency Privacy Principles of Clarity, Security and Integrity.

This Privacy Policy addresses the following questions:


  1. What is the personal information that we collect?
    Personal information is information that can be used to identify, contact or locate you. For example, personal information can include your name, e-mail address, billing address, shipping address, phone number, or credit card information.
  2. Why do we collect personal information?
    We collect your personal information in an effort to provide you with a superior customer experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products and services, with a particular focus on the items and programs that may be of most interest to you. For more information as to why we collect personal information, please see the section below entitled: "4.3  How do we use your personal information?"
    Your personal information also allows us to communicate with you about special offers, promotions, and other marketing programs and news that may be of interest to you.
  3. How do we collect your personal information?
    Information that you provide to us as a general matter, you can browse in our store and on our websites without submitting your personal information to us. However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
    • Making a purchase or placing an order online or in our office
    • Enrolling in our Member program .
    • Signing up for Newsletters
    • Contacting customer service
    Information automatically collected :
    There are circumstances in which we automatically receive and collect personal information from you. The most common of these circumstances include:
    • Cookies
    • Using pixel tags or clear Graphics Interchange Format files, known as GIFs
    • Occasionally from business partners, contractors, shared databases, and other third parties
      For your convenience, we have provided a summary description of each of these circumstances below.
    • Information automatically collected when you visit our websites.
      When you visit our websites, we automatically record information that your browser sends whenever you visit a website. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access our websites; and the Internet address of the website from which you linked directly to our sites. We use this information to monitor the usage of our websites and as necessary for our business. This information does not include personal information.
    • Information collected using cookies
      Like many online retailers, we use cookies to personalize and enhance your browsing and shopping experience. Cookies are small files that we place on your computer's hard drive to collect information about your activities on our websites. Cookies help us to: (1) speed navigation, keep track of items in your log on and provide you with content that is tailored to you; (2) remember information you gave us so that you don't have to reenter it; (3) determine the effectiveness of some of our marketing efforts and communications; and (4) monitor the total number of visitors and pages viewed.
    • Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely.
    • Site Analytics: We work with site analytics software to help us better understand how you use our website and respond to our electronic newsletter. This software allows us to collect information that will tell us things like which search engine referred you to our website, how you navigated to our website, and what traffic is driven by banner ads and emails. The majority of this information is grouped statistics and not individual tracking information.  This information will help us to better serve you and provide you with more personalized information and product offerings.
    • Information collected using pixel tags or clear GIFs
      To help us understand the effectiveness of certain of our communications and marketing efforts, we may use "message format" and "message open" sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to know if your e-mail program is able to accept HTML e-mails and, if it is, to: (1) send you e-mails in that format; and (2) determine if you have opened our e-mail messages.
    • Information collected from outside sources
      We may periodically collect personal information and other information about you from business partners, contractors and other third parties.
    • Tan Wong Seng Agency does not knowingly collect personal information from children
      Our products and services are marketed for and directed towards purchase by adults or with the consent of adults. Individuals under the age of 18 ("Minors") are not permitted to use Tan Wong Seng Agency websites without the supervision of a parent or legal guardian. Furthermore, we do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to any of our websites, we will remove that information as soon as possible.
  4. How do we use your personal information?
    Tan Wong Seng Agency uses your personal information to provide you with a superior customer experience and, as necessary, to administer our business. For example, we use your personal information to:
    • Provide you with products and services and information;
    • Administer our Member program;
    • Provide superior customer service;
    • Conduct research and perform analysis in order to measure, maintain, protect, develop and improve our services;
    • Administer contests, promotions or surveys;
    • Communicate with you about special offers, events, or new products or services that may be of interest to you;
    • Customize and enhance our websites and advertising;
    • Make communications necessary to notify you regarding security, privacy, and administrative issues;
    • Manage our business.
  5. With whom do we share your personal information?
    Protecting the privacy and security of your personal information is a priority at Tan Wong Seng Agency. Tan Wong Seng Agency DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.